FAQ
Quick answers Shipping Returns
FAQ
If you don’t find your answer here, contact us and include your order number for the fastest help.
Orders & delivery
Do you ship DDP?
Yes — DDP delivery means duties & taxes are handled to avoid surprise fees at delivery. See Shipping & Delivery.
Where do you ship from?
We dispatch from multiple warehouses: Prague (CZ), Tallinn (EE), London (UK), New York (US), and Toronto (CA) depending on availability.
How do I track my order?
Use Track Order. You’ll also receive tracking by email once dispatched.
Returns & warranty
What is your return policy?
Free returns within 14 days if the product is unused and the packaging is unbroken. See Returns & Refunds.
Do you offer a 2-year warranty?
Yes, you have a 2-year right to claim / warranty coverage on the product. See Warranty & Damaged Items.
My item arrived damaged — what do I do?
Contact us with your order number and photos of the outer box + label + the issue. We’ll resolve it fast.
Brand & products
Do you own the brand?
Yes. We own the brand Ache Fly and control production and quality standards.
Is this medical advice?
No. Our content is for general information only and does not replace professional medical advice.