Warranty & Damaged Items
2-year warranty Fast resolution Brand-owned
Warranty & Damaged Items
We stand behind our products. You have a 2-year warranty / right to claim on the product. If your item arrives damaged, we will handle it quickly — just follow the steps below.
Manufacturing
We produce what we sell
We own the brand Ache Fly and control production, quality checks and packaging.
Coverage
What it includes
Manufacturing defects and functional issues under normal use, within the warranty period.
Exclusions
What it doesn’t
Misuse, accidental damage, normal wear, or modifications not approved by us.
Damaged on arrival? Do this
1
Take photos of the outer box + label.
2
Take photos/video of the product issue.
3
Send order number + evidence via Contact.
4
We respond with replacement/return steps fast.
If you simply changed your mind, use Returns & Refunds.