Privacy policy

Privacy Policy

Last updated: January 5, 2026

This Privacy Policy explains how PAINNEX ("we", "us") collects, uses, and shares your personal data when you visit or purchase from https://painnex.com.

Controller (who is responsible)

Data controller: XXIV EUROPE OÜ
Registry code: 17395617
VAT: EE102935633
Address: Pärnu mnt 139b, 11317 Tallinn, Estonia
Email: info@twenty4hq.com
Phone: +45 5520 3008

What data we collect

  • Identity and contact details (name, email, phone, billing/shipping address)
  • Order and payment details (purchase history; we do not store full card numbers)
  • Customer support communications
  • Device and usage data (IP address, browser, pages viewed, approximate location)
  • Marketing preferences (newsletter opt-in/out)

Why we process your data

  • To process and deliver your orders (including tracking updates)
  • To provide customer support and handle returns/warranty
  • To prevent fraud and secure our services
  • To improve our store, products, and user experience
  • To send marketing emails if you opted in (unsubscribe anytime)

Legal bases (GDPR)

  • Performance of a contract (processing your order)
  • Legal obligations (accounting/tax compliance)
  • Legitimate interests (security, fraud prevention, improving our services)
  • Consent (marketing emails where required)

Sharing your data

We share personal data only as necessary to run our business, for example with:

  • e-commerce platform and hosting providers
  • payment processors
  • shipping and logistics partners
  • customer support tools and email service providers
  • analytics and performance tools

International transfers

We sell worldwide and may use service providers located outside your country. When data is transferred internationally, we use appropriate safeguards required by law.

Retention

We keep personal data only as long as needed for the purposes described above, including legal and accounting requirements.

Your rights

  • Access, correction, deletion (where applicable)
  • Restriction and objection to processing
  • Data portability
  • Withdraw consent at any time (marketing)
  • Lodge a complaint with your supervisory authority

To exercise your rights, email: info@twenty4hq.com

Cookies

We use cookies and similar technologies for essential site functionality, analytics, and personalization. You can manage cookies in your browser settings.